Case Manager Level II
Kalihi-Palama Health Center
- Honolulu, HI
- $20.00-22.00 per hour
- Permanent
- Full-time
- Provides outreach services to individuals who are homeless or at risk for homelessness.
- Carries a caseload of 20-25 CIS clients.
- Must maintain a minimum of two face to face encounters a month and two telephone calls a month to each assigned client.
- Assists clients with finding, securing, and maintaining permanent housing, and helps clients to reintegrate into the community.
- Provides crisis and emergency services, either by telephone or face-to-face, as needed.
- Conducts intake, assessment for clients upon enrollment
- Provides clients with coaching and referrals for health and social services.
- Conducts intensive outreach in the community and at the homeless shelters as needed.
- Assists clients in acquiring emergency supplies, including food, clothing, bedding, medicine and hygiene items.
- Assists clients in applying for entitlements and obtaining identification. Where needed, takes clients through entitlement, medical, and mental health systems to connect them with services and benefits.
- Assists clients with legal entanglements.
- Makes appointments for clients and escorts them to such appointments as needed.
- Provides counseling, consultation, and crisis intervention as needed. Encourages medication adherence as appropriate.
- Assists with family and social relationships as appropriate. Where needed, teaches communication and social skills development.
- Provides appropriate case management services for each client which include:
- outreach / engagement / housing needs and home visits
- preparing a plan, based on clients' needs and goals, for the provision of services
- following up with clients and providers of service to determine outcome of linkages
- providing psycho-social rehabilitation services (teaching hygiene and self-care, housing skills, budgeting, problem-solving, etc.)
- Advocates on behalf of clients to ensure equity of treatment.
- Actively participates with the Coordinated Entry process, including case conferencing, coordination of outreach services, and other ad hoc meetings as required.
- Keeps records of all client cases, and is responsible for ensuring that the records are entered into the clinic computer data-base, and for safeguarding clients' confidentiality and other rights.
- Works as part of a team with other staff for purposes of outreach, back-up, and shared service delivery.
- Assists other staff in obtaining information on clients from other agencies.
- Documents all face-to-face, collateral, and telephonic services provided in AthenaOne.
- Enroll CIS clients into the HMIS System and complete a VI-SPDAT
- Advocates for clients to ensure equity of treatment.
- Works with other KPHC staff and external partners in providing a coordinated system of care to clients.
- Observes safety and security procedures; determines appropriate actions beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.