Network Operations Center (NOC) Analyst
Criterion Systems
- Las Vegas, NV
- Permanent
- Full-time
- This position requires shift work (Day, Swing, or Graveyard) based on 24x7x365 operations.
- This position requires work on a classified network and must therefore be in the office for a minimum of three days per week.
- Support the current reporting of weekly and monthly enterprise metrics.
- Follow up on technical issues with Operations engineering team and all stakeholders in resolution process.
- Support accurate updates of service tickets and tracking problems to resolution.
- Maintain enterprise customer point of contact information.
- Provide initial remote troubleshooting, analysis, and triage of reported events.
- Act as both an external and internal facing point of contact to facilitate handling of problem reports and escalate technical issues and communicate network status.
- Support software and hardware issues and ensure stable system performance.
- Observe industry best practices, standards, and procedures.
- Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration.
- Tracking and documenting daily work tasks and issues and communicating them with the rest of the team.
- Receive and document subscriber site security incident reports, and communicate to appropriate parties.
- Assist in account management for internal users and external subscriber organizations.
- Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
- Update management on operational and staffing issues.
- This position may require shift work.
- Develop and maintain work-flows and standard operating procedures for the Service Desk / Network Operations Center.
- US Citizenship required (no dual citizenship).
- Active security clearance with SSBI investigation, DoD TS, or DOE Q equivalent security clearance, or ability to secure same.
- Bachelor’s Degree in Computer Science, Information Technology or related engineering discipline; Four (4) years of computer/IT work experience may be substituted for a degree.
- Strong problem solving and root cause analysis skills.
- Minimum of three (3) years' IT-related work experience.
- Experience supporting Windows/Linux enterprise environment.
- Awareness and knowledge of the following technologies: Enterprise Linux, Microsoft Windows.
- Customer service focus, and strong interface/communication skills.
- Ability to ask relevant questions of customers and engineers in support of problem resolution.
- Ability to work independently with little supervision.
- Ability to follow procedures and work instructions to perform tasks.
- Identify process gaps and pro-actively improve system inefficiencies.
- Excellent written and verbal communication skills.
- Ability to support shift work.
- Compliance with NIST NICE 800-181, NICE Framework, Revision 1, 11/10/2020 within 12 months.
- Full-time on-site
- Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.