Senior Director, Human Insights B2C
Known
- USA
- $160,000-180,000 per year
- Permanent
- Full-time
- 8+ years of progressively responsible custom qualitative market research and consulting experience. You're an active, hands-on practitioner-you're still designing and executing qualitative research today along with leading a team or practice area.
- You're a savvy seller with a roster of clients who want to work with you wherever you are.
- You're driven. Your passion, energy, enthusiasm, initiative, and intellectual curiosity are infectious.
- You're leading a high-performing team that is always learning and always seeking a better way. You're embracing new methods and technologies and love to innovate.
- You're transforming the way your team works using AI and new methods to improve productivity or enrich insights.
- Experience managing a P&L or sub-P&L to hit ambitious commercial goals.
- An expectation for excellence (not perfection) that can balance efficiency and innovation.
- Portable expertise in the consumer IT sector (ideally you have either been in-house or had one or many consumer tech companies as your client: Apple, Google, Meta, Microsoft, Netflix, Amazon, etc.); entertainment sector, and consumer goods/services. Experience with enterprise / B2B Tech is a definite plus.
- Experience and confidence in advising client stakeholders, both traditional research points of contact and business stakeholders - from Product to Marketing to the C-suite.
- Proven ability to successfully oversee a program of projects led by a broad team which might include analytics, research, marketing, creatives, brand, media, social strategy teams.
- Experience with, and demonstrated success, in managing/mentoring, building, and sustaining a culture that fosters growth, accountability, and inspires the team to care about not only the work but about each other.
- The ability to be flexible, accountable, secure stakeholder buy-in, a self-starter, with strong communication and organizational skills for a fast-paced environment.
- A high level of proficiency with and flexibility to work across Google Suite (Docs, Slides, Sheets) and Microsoft Office (Word, Power Point, Excel)
- A desire and ability to travel both domestically and internationally.
- Contribute as a client advisor to advance our existing client portfolio, deepen existing client relationships, and expand our footprint in the market. You'll bring some past or present clients to Known, and you'll help us grow new ones.
- Lead and mentor a team of qualitative researchers, and be responsible for the growth, development, and success of the team, its culture, as well as the individuals under your leadership.
- Guide the team to derive meaningful insights that helping our clients better understand their key constituencies, where to fit into their lives, what matters to them about the brands and products, how to express their unique value to the marketplace above and beyond what the competition can do to ensure our clients deliver the right message, to the right targets, in the right channels, at the right time.
- Develop qualitative research strategy that is aligned with business objectives, lead a collaborative and innovative environment, ensure that the quality of delivery of the team is impactful and differentiated.
- Invent or adopt methods, tools, and processes that keep Known on the cutting edge. Help us continue our innovation our AI, ML, Data Science, and whatever comes next.
- Collaborate with Known's Analytics, Brand, Social, Creative, and Media teams to integrate qualitative insights with quantitative data and brand strategies, delivering comprehensive insights, and translate findings into actionable recommendations for creatives, social and media teams, and world class brands.
- One of the most important traits of all is the ability to lead by example - from delivering a C-level briefing to writing a screener or executing focus groups, you are actively setting the pace for this ~10 person team.
- Unlimited paid time off
- 401k with company matching and no vesting period
- Annual bonuses
- Generous medical plan
- Paid parental leave
- Required