Restaurant Shift Lead
Qdoba
- Wareham, MA
- Permanent
- Full-time
- Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service.
- Treats all team members with respect and dignity.
- Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance.
- Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a raveable guest experience.
- Work with other team members to deliver long term sales growth initiatives designed to drive profitable sales growth.
- Reviews, practices, and modifies as needed to continuously improve the guest experience.
- Supports General Manager to Identify and train internal candidates for Shift Lead positions.
- Assist in the training, of employees and ensures operations are executed per company operational standards.
- Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager.
- Assists the General Manager in using management information tools to analyze restaurant operational and financial performance.
- Helps identify trends and assist actions for improvement.
- Monitors costs and adherence to budget and restaurant goals.
- Complies with all State and Federal labor laws and regulations.
- Medical, Dental, Vision, & 401k for eligible employees
- PTO (including vacation and sick where eligible)
- Tuition reimbursement