Customer Service Associate Team Leader (Front End Support Assistant Manager)
Whole Foods Market
- Greenway, AR Tigard, OR
- Permanent
- Full-time
- Models and delivers outstanding customer service.
- Sets and achieves the highest standards of retail execution.
- Works with Team Leader to achieve cost, margin, expense and labor targets.
- Follows through on all customer questions and requests; resolves concerns as needed.
- Works with Team Leader to resolve team concerns or issues.
- Evaluates and documents Team Member work performance.
- Functions as point person and departmental person in charge in absence of Team Leader.
- Consistently communicates and models WFM vision and goals.
- Sets and achieves the highest standards of retail execution.
- Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
- Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
- Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
- Provides timely, thorough, and thoughtful performance evaluations.
- Consistently communicates and models WFM vision and goals.
- High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
- Demonstrates advanced product knowledge, maintains awareness of new products.
- Growth mindset towards greater responsibility and ownership.
- Desire to coach and mentor others for growth.
- Excellent interpersonal, motivational, team building, and customer relationship skills.
- Capable of teaching others in a positive and constructive manner.
- Product knowledge.
- Advanced knowledge of regulatory and safety policies and procedures.
- Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
- Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
- Proficiency with email, Microsoft Office, and operations-related applications.
- 18+ months retail Team Member experience and 6+ months of supervisory experience.
- Must be able to lift 50 pounds.
- In an 8-hour work day: standing/walking 6-8 hours.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Work requires the following motions: bending, twisting, squatting and reaching.
- Exposure to FDA approved cleaning chemicals.
- Exposure to temperatures:
90 degrees Fahrenheit. * Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.