Customer Support Engineer

PerkinElmer

  • Boston, MA
  • $65,000-97,240 per year
  • Permanent
  • Full-time
  • 27 days ago
We are aware that fraudulent job offers are circulating on social media. Perkinelmer does not engage in email interviews, does not requests fees payments and only communicates through our secured enterprise management system. Please note that legitimate emails will always come from a 'perkinelmer.com' email address.What is Recruitment Fraud?Recruitment fraud is a sophisticated scam offering fake job opportunities to job seekers. This type of fraud is normally carried out through e-mails or social sites by an individual claiming to be from the company. These fraudsters often request recipients to complete employment forms requiring that you provide your personal identifying information. The scammer may even conduct an "interview" with the job seeker through a virtual conferencing platform and will often request that the job seeker make a payment as part of their fake recruiting process.How to identify Recruitment Fraud?Please note that PerkinElmer DOES NOT:
  • Send job offers from free email providers such as Yahoo, Google, etc. Some scammers try to use email addresses that have PerkinElmer in the name, such as
, however, these are not legitimate emails. * Present job offers without an employment application, an interview and a discussion with the hiring manager.
  • Request payments or any type of personal data, such as credit card information, from prospective candidates for employment.
  • Authorize anyone to collect money or arrive at any monetary arrangement in return for a job at PerkinElmer.
  • Require background screening on job applicants prior to being interviewed. All background screenings are conducted in accordance with applicable law and at appropriate times during the recruitment process, not prior to an interview.
What to do if you are approached?
  • Do not send any money or provide any personal information.
  • Please contact the FBI's Internet Crimes Complaint Center at this link to report the internet scam:
. The FBI's IC3 aggregates criminal events and conducts analyses to prosecute these crimes. CloseDon't ask what's next. Define it. Step up, stand out and make a Statement.KeywordsLocation Search JobsShareCustomer Support EngineerBoston, Massachusetts Save for LaterResponsibilities Location Boston, MassachusettsUS Job ID REQ-052759This position will sit on-site at the Cambridge and Boston locations.Job Responsibilities:
  • Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service
  • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
  • Communicate service offerings including training, support, software, laboratory services products and field upgrades
  • Partner with our customers to understand their analytical workflows and applications
  • Support the local instrument sales representative(s) to help secure new instrument orders
  • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts
  • Develop an understanding of other functional groups activities and responsibilities
  • Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
  • Contribute to account profitability through efficient execution and service delivery
  • Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
  • Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
  • Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer
  • Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process
  • Seek higher level certification through participation in company sponsored training & development offerings
  • Complete all administrative tasks on time
  • Work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
  • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any timeCritical Skills:
  • Strong interpersonal skills; strong team player with customer satisfaction focus
  • Ability to follow written and verbal directions
  • Read and understand technical bulletins and service manuals
  • Work under time constraints
  • Ability to operate personal computer to enter data and generate reports
  • Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
  • Experience performing maintenance and repairs on Waters LC and Agilent LC systems.
Basic Qualifications:
  • Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR
  • High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair
Preferred Qualifications:
  • Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
  • Experience using Microsoft 365
  • 2+ years of laboratory and/or field service experience working with analytical equipment
  • Vendor-issued certification on relevant laboratory equipment
  • General knowledge of laboratory safety practices
Working Environment
  • Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.).
  • Job pace may be fast and job completion demands may be high.
  • Must be able to remain in a stationary position more than 25% of the time
  • The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
  • Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
  • Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
  • Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
  • Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
  • Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
  • May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
The annual compensation range for this full-time position is $65,000.00-97,240.00 USD Annual. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
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