Electronics Repair Tech
ETC
- Middleton, WI
- Permanent
- Full-time
- Repair of customer, loaner & sales demo equipment
- Repair equipment from system level to component level (including thru-hole and Surface Mount Technology (SMT))
- Ensures customer units are repaired within two weeks.
- Ensures units are not returned for repair of the same problem
- Completes Repair portion of the RMA process, detailing what problems were observed and corrected, logging time and materials used, and providing warranty info when unit is ready to ship
- Completes Engineering Change Request forms and forwards to Manufacturing Engineering when appropriate
- Applies Engineering Change Notices (ECN's), as needed
- Works collaboratively with other technicians and other teams to ensure customer satisfaction
- Maintains and tests parts and assemblies
- Ensures PCBs tested in Repair Department are burned in and completely tested
- Ensures untested PCBs are not used or shipped
- Orders parts when quantity hits re-order point
- Maintains a clean, organized and safe work environment
- Ensures soldering and other power tools, are maintained and returned to the appropriate areas
- Ensures proper Electrostatic Discharge (ESD) equipment is worn when working with equipment
- Other tasks as assigned
- Special projects and requests are completed in a timely and positive fashion
- Associate's Degree in Electronics, Electrical Engineering Technology, or 4 years of comparable experience in increasingly responsible positions in the related discipline
- All levels of job-related experience or computer and service knowledge will be considered
- Experience in a team environment
- Experience with problem tracking tools
- Knowledge of production and quality procedures
- Able to read prints, schematics, and use electronic theory to troubleshoot and repair electronic systems
- Able to use hand tools, small power tools, and test/troubleshooting equipment (multimeters, oscilloscopes, etc.)
- Problem solving and creative thinking skills, with an attention to detail
- Good computer skills
- Able to work independently and a team environment
- Able to communicate information both verbally and written in a clear and concise manner