Network Help Desk Operations Officer (Network Infrastructure)
iRecruiters Africa
Lagos, Lagos State
Permanent
Full-time
23 days ago
Apply easily
Job Description:Our client is a startup network infrastructure company that specializes in providing managed services for infrastructure, network management, data integrations, and application management in Nigeria. The Company is known for its reputation for high-quality service delivery and customer satisfaction.The company is seeking to hire an efficient Network Help Desk Operations officer to remediate level 1 and level 2 customer issues and produce daily help desk reports including shift handover, incident reports, and backhaul reports.Key Responsibilities:§ Remediate Level 1 and Level 2 customer issues.§ Produce daily help desk reports including shift handover, incident reports, and backhaul reports.§ Engage, and build relationships with customer network support teams§ Process reviews and escalation to the project team for fault resolution§ Fault record reporting and maintenance.§ Ensure customer service is timely and accurate daily§ Escalate issues when needed§ Provide accurate information on IT products or services§ Record events and problems and their resolution in logs§ Follow-up and update customer status and information§ Determine the best solution based on the issue and details provided by customers§ Walk the customer through the problem-solving processRequirements§ HND/B.S. degree in Computer Science, Computer Engineering, Information Technology, Electrical Engineering, or other technical equivalent, including on-the-job experience and/or certifications.§ Proven experience as a Help Desk and customer service in a Network Service provider is preferred.§ Customer service or ITIL certification is required§ Excellent written and verbal communication skills are required.§ Must be capable of explaining and instructing technical data in non-technical terms.§ Profound reasoning ability.
