Retail Sales Manager
Duluth Trading
- Fridley, MN
- $18.00-20.16 per hour
- Permanent
- Full-time
- Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same.
- Personally demonstrate a high level of service and engagement and set expectations for the team.
- Manage floor coverage to engage the customer and drive the Duluth experience.
- Ensure that customer profile information is accurately recorded.
- Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
- Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready.
- Effectively set up sales and promotions with proper signing and communication.
- Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
- Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
- Provide clear and consistent feedback to employees on a regular basis.
- Adhere to all company guidelines, policies and programs and sets a positive example.
- Understand, execute and train all cash-handling and reporting functions.
- Process all register functions and ensure they are followed in the store.
- Ensure the store is secured and respond to any alarms as directed.
- Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.
- High school diploma or equivalent.
- Retail experience is preferred but not necessary.
- Customer Centric.
- Takes pride in a job well done and shows ownership in the store.
- Operates with integrity and trust.
- Excellent communicator and listener.
- Collaborates and functions as part of a team.
- Performs other duties as directed.
- Must be able to stand or walk for up to eight hours a day.
- Frequent reaching and bending and twisting – below waist and above shoulders.
- Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
- Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
- Ability to climb ladders, reach and bend.
- Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
- Use of a computer up to 60 % of the time throughout the day.