Systems Analyst II
- Virginia Beach, VA
- Permanent
- Full-time
- Work with the Solutions Lead to manage day to day operational support to provide systems analysis, analytics and reporting services for the City of Virginia Beach Department of Human Services.
- Manage ServiceNow data and analytics team requests and assign resources.
- Work closely with the Department of Humans Services leadership, division administrators and program managers to define, design and deliver analytics and reporting services.
- Serve as Systems Analyst for Data and Reporting on IT Projects
- Analyze large data sets and identify areas of improvement; establish quantitative and qualitative metrics and key performance indicators to drive technical outcomes
- Work with a variety of reporting tools like Microsoft PowerBI, Tableau, and Oracle BI to develop dashboards and visualizations.
- Serve on various IT and Human Services local and state committees and workgroups to serve as our Data Champion for governance and architecture.
- Work closely with our Data and Information Management and Enterprise Architecture teams for strategic alignment and portfolio management.
- Partner with the Applications Lifecycle Management Lead Systems Analyst for portfolio oversight in collaboration with the Solutions Lead.
- Represent the HHS Solutions Team on enterprise IT projects/programs
- Provide data for internal and external audits.
- Manage the teams Knowledge Management System (KMS) in ServiceNow for all data and reporting services.
- Prepare and present briefings and portfolio updates for IT and Human Services leadership and staff.
- Expand and develop the teams analytics and reporting services across underserved business/programs.
- Mentor junior data analysts and interns.
- Define Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) to support the City Manager’s STAT program.