Teller Supervisor - Smithfield
Bank Rhode Island
- Smithfield, RI
- Permanent
- Full-time
- Maintains cash drawer and vault cash responsibilities.
- Personally demonstrates an exceptional knowledge of and adherence to bank operations, security, compliance and cash handling policies and procedures.
- Responsible for the accurate and timely completion of the monthly BICR Report.
- Ability to prioritize workflow and delegate assignments in order to consistently meet deadlines.
- Research and resolve transaction errors in a timely manner.
- Evaluate staff schedules to optimize customer service and recommend changes if necessary.
- Coach, train and mentor teller team to meet or exceed individual and team sales/service/operational goals.
- Provides supervisory authority and approves check cashing within established limits.
- Assist the branch manager in monitoring accuracy performance. Inform manager of policy infractions in a timely manner.
- Support branch sales initiatives and promotions and contribute to the successful attainment of branch goals by modeling effective sales/service and retention behaviors.
- Participates with the Branch Manager in hiring, performance appraisal writing and disciplinary issues.
- Extensive cash handling experience.
- Detail oriented and strong organization skills.
- Excellent oral and written communication skills.
- Direct sales and customer service experience.
- Ability to prioritize workflow, strong time management skills and ability to meet deadlines.
- Thorough knowledge of bank operating procedures, practice and policies.
- Thorough knowledge of all bank products and services.
- Excellent decision and judgment making skills.
- Enthusiastic, goal oriented and customer focused.
- Ability to analyze situations and solve complex issues.
- One to two years Sr. Teller experience or one year Teller Supervisor experience.
- High School diploma or GED required.
- Strong computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
- Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds.
- Perform all duties in compliance with BSA/AML regulations.