Account Manager Senior Consultant- Life & Health
Allstate
- San Francisco, CA
- $53,200-73,150 per year
- Permanent
- Full-time
- SAP Job Title: AHB-Account Mgmt-Sr Cons II
- Band: S5
- FLSA Status: Exempt
- Job Code: 71001795
- Effective Date (Historical): 09/01/2021
- Revised Date: 05/10/2023
- Addresses client s operational issues and concerns
- Promotes new products and services to gain more business from existing clients proactively seeking to identify new business opportunities
- Coordinates with product, legal, operations, and sales for assigned clients to facilitate resolution of operational issues, including claims and customer service, if they arise
- Refers client to appropriate resolution resource
- Evaluates client s business and identify trends
- Analyzes reporting to identify problems and trends
- Analyzes client s business issues to identify solutions and align appropriate support resources for resolution, and/or move forward with new initiatives
- Monitors progress of issues and projects
- Monitors service levels and assure client commitments are met and/or exceeded
- Reports trends to management that issues are being resolved in a manner that follows business and regulatory guidelines provided by the company s accident and health business unit(s)
- 4 year Bachelors Degree (Preferred)
- 3 or more years of experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
- Life & Health License (Preferred)
- Proven ability to build and maintain relationships
- Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
- Highly competent at multi-tasking
- Ability to be flexible with scheduling around business needs and excellent attendance
- Ability to work independently as well as thrive in a fast-paced, dynamic, team environment
- Must possess effective verbal and written communication skills
- Proficient in Microsoft Office (Word, Excel, Access and PowerPoint)
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