Bilingual ADRC Specialist (English/Spanish)

• Provide initial screening for Agency services
• Educate community about ADRC, Agency, and community resources
• Help to ensure ADRC Online is accurate and updated
• Maintain and update Agency area of ADRC Online
• Facilitate confidence in ADRC Specialist, and therefore the Agency and programs
• Protect consumers and reduce Agency risk
• Provide excellent customer service in a professional manner

• Serve as initial contact for the Agency/Department
• Provide information to individuals seeking assistance with aging and disability services via phone or in person
• Gather information , determine needs and provide referrals to Agency or community services to help meet identified needs
• Document contacts
• Follow-up on referrals to ensure that connections are made
• Provide advocacy for consumers, to ensure connection to applicable services

• Determine if individual is appropriate and meets criteria for specific services and programs
• Assign screening to appropriate Agency staff
• Complete documentation
• Conduct initial Options Counseling

• Participate in community outreach events, such as fairs, health events, senior center events, community service events, etc.
• Conduct presentations about Agency services
• Identify opportunities and recommend outreach activities for identified populations
• Participate in community meetings to provide information and to remain informed of available resources
• Establish and maintain cooperative working relationships with other human service organizations and agencies serving seniors and people with disabilities

• Understand and utilize the database
• Identify any challenges with usage
• Share information about changes to community services, availability, eligibility, etc.

• Ensure that information in ADRC Online is current for all counties served by NWSDS, including other information assigned to NWSDS
• Research and verify changes
• Track changes provided by other staff/individuals
• Provide accurate data entry of information

• Embrace and exhibit the Agency Mission and Core Values
• Provide excellent customer service
• Meet the needs of consumers by following through, meeting deadlines, and interacting with others in a respectful and culturally appropriate manner
• Maintain the skills and knowledge necessary to effectively perform duties
• Provide suggestions for improvement

• Follow policies, regulations and requirements of the program and Agency
• Provide documentation as set forth by Federal, State, funding regulations and Agency policy
• Serve as Mandatory Reporter of suspected abuse of vulnerable populations according to and as required by policy regulations

• Apply the required knowledge and skills
• Exhibit sound decision making and problem solving
• Meet quality standards in accuracy and timeliness
• Follow policies and procedures
• Work independently, but seek and offer assistance as needed
• Exhibit the technology skills related to the required work (word processing, spreadsheets, database, internet research, mail, email and IM communications, phones, copiers, assessment programs such as CAPS, Oregon Access, etc.)
• Exhibit a positive attitude towards consumers, co-workers, supervisors, and other constituents
• Regular attendance to meet the demands of this job and provide necessary services

• Associate's degree in social services or related area
• Two years of relevant work experience dealing with the public, and some exposure and understanding of working with seniors and people with disabilities
• Must be able to pass Alliance of Information and Referral Systems (AIRS) Certification (training provided

• Understand and interpret applicable policies and apply them to problem-solving and decision-making in order to serve external and internal customers
• Understand and respond to requests from internal and external customers, social service professionals, and the general public
• Apply knowledge and skills in a timely, accurate, and efficient manner to meet deadlines
• Work effectively with a wide variety of individuals and small groups
• Interact in respectful and culturally appropriate ways
• Exhibit excellent interpersonal communication and listening skills
• Exhibit a positive attitude
• Use good judgment, courtesy, and tact
• Speak, read, write, and understand English
• Present information well
• Follow verbal and written instruction
• Know and commit to abide by rules governing consumer confidentiality, mandatory reporting, provider records, and investigations

• Gather information from individuals including needs, basic financial information, etc.
• Maintain knowledge of Agency and community services, and basic program eligibility
• Understand consumer populations
• Learn and apply options counseling principles and process
• Learn software systems used for documenting and assigning screenings
• Learn and effectively utilize ADRC Online and other resource databases
• Learn and apply general office practices such as confidentiality rules, employee records maintenance, client records maintenance, and agency policies and procedures applicable to the specific program and area of work
• Work as an effective team member in a high call volume environment
• Use extensive business-English skills (grammar, spelling, and punctuation) and math skills
• Operate a personal computer, copier, fax machine, phone, and general office equipment, etc.
• Become AIRS certified

• Support the agency's mission, ethics, and values
• Secure and maintain a valid driver's license in the state of Oregon, or an acceptable alternative means of transportation
• Commit to regular attendance as it is required to meet the demands of this job
• Pass a criminal background check successfully
• Maintain and share information according to privacy regulations
• Serves as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation
• Complete necessary work as assigned

• Use a computer, telephone, and other office equipment
• Tolerate and be able to work where the noise level is that of a typical office
• Encounter frequent interruptions throughout the work day
• Regularly sit, talk, or hear
• Use repetitive hand motions
• Handle objects and sustain a sense of touch
• Stand, walk, reach, and bend
• Lift up to 25 pounds
• Field work involves infrequent travel to consumers in a variety of settings, homes, facilities, etc. of varying level of cleanliness and repair. It involves driving an Agency or personally-owned car.
• Field work could also require travel to other offices and going to events and setting up/tearing down a small display unit, carrying laptop computers and projectors, standing for a period of time and public speaking.
• Requires occasional evening and/or weekend work.
• Requires occasional evening and/or weekend work with a possibility of an overnight stay.

NorthWest Senior & Disability Services