Lead Solutions Engineer
HealthVerity
- Philadelphia, PA
- Permanent
- Full-time
- Own the pre-sales development and documentation of SaaS configurations and technical solutions
- Build relationships with clients as their primary technical resource throughout the sales cycle
- Understand the customer's business needs and use case to develop creative solutions that drive satisfaction and lead to long term engagements
- Support clients with internal decisions regarding their technology stack and configuration for the use of HealthVerity products
- Scope solutions to fit within a customer's budget and timeline
- Inform strategic decisions on new product/feature development and commitment of internal resources
- Work with internal teams to determine level of effort and and feasibility of novel workflows and configurations
- Develop technical workflow diagrams
- Drive process improvement initiatives to speed up the sales process and ensure seamless transitions to post-sale customer teams
- High customer satisfaction: Consistently deliver solutions accurately and on time, scoring well internally
- Timely solution delivery: Meet or exceed turnaround times for clients and internal stakeholders
- Expertise in HealthVerity tools: Operate independently with solid knowledge of HealthVerity's tools and procedures
- Technical solution creation: conduct in-depth requirements analysis to fully assess client needs, design the solutions to meet those needs, and effectively convey HealthVerity's vision to the clients
- HeathVerity offering expertise: fully understand the client value of all HealthVerity's technical and data offering
- Professional representation: Professionally showcase HealthVerity's solutions to clients and internal stakeholders, while taking the lead in opportunity management processes
- Collaborative team player: Actively contribute to teamwork and collaboration across HealthVerity, fostering a cohesive and supportive work environment
- 7+ experience in a technical pre-sales role (e.g. sales engineering, solutions architect), preferably in the SaaS B2B space or equivalent experience in product or data workflow design
- 5+ years work in a client facing role and project management experience in a complex technical environment
- 5+ years of experience using SaaS products in the workplace (e.g. Salesforce, JIRA, Confluence, and LucidChart or similar software)
- Strong written and verbal communication skills and experience collaborating across varying levels of stakeholders
- Knowledge and experience in a regulated industry (e.g. HIPAA)
- Familiarity with the healthcare industry and data ecosystem; direct experience working with large healthcare datasets a plus.
- Familiarity with SQL, Python, Databricks, Airflow, ETL processes, and AWS environments
- Boston, Massachusetts
- New York City, New York
- Baltimore, Maryland
- Washington D.C
- Charlotte, North Carolina
- Raleigh-Durham, North Carolina
- Atlanta, Georgia
- Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
- Benefits: comprehensive benefits with coverage on Day 1, medical, dental, vision, 401k, stock options
- Flexible location: our HQ is in Philadelphia. We offer both hybrid roles and those with quarterly travel.
- Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid maternity and paternity leave.
- Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job
- Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits