Senior Field Service Engineer
Rockwell Automation
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Attend to field service work as determined and scheduled.
- Responsible for effectively providing field services to support the installation, start-up, maintenance and operation of automation control systems, drive systems, manufacturing systems, industrial networks and the invidual products witch comprise these systems.
- Troubleshooting of hardware and software problems at customer site.
- Provide customer coordination of RA products and systems by performing the following functions:
- On-site analysis and specification preparation.
- Hardware configuration – system and product application.
- Programming assistance.
- Project coordination between customer, sales, product division, etc.
- Technical support – field start-up, integration, and maintenance.
- Documentation.
- Testing and acceptance.
- Provide proper reporting of technical, administrative, and accounting information as required.
- Requires minimal day to day supervision and directoion, frequently work independently to optimize work activities.
- Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc to meet the customer’s requirements.
- Make recommendations for product improvements, especially as they affect operations and reliability of RA products.
- Pursue all opportunities to generate revenue for all RA products and technical support services including but not limited to applications engineering contracts, retrofit contracts, training, documentation and support service agreements.
- 3 to 7 years’ experience in Industrial Automation
- Relevant field support and service experience in Industrial Automation Control field.
- Ability to design, develop, program and troubleshoot PLC, HMI, and SCADA systems, having experience with motion and inverter.
- Experience in Tyre, Pharma Industries preferred.
- Experience in Products like SLC, PLC5, ControlLogix, FT View SCADA, FT Historian, FT Batch, SQL Reporting Preferred
- Experience in ControlNet Device Net preferred.
- Experience in Inverter ( MV & LV ) as well as drive system is preffered.
- Experience in Basic Network management.
- Experience in Industrial Automation Maintenance or Field Service Operation preferred.