PMO Client Success
- São Paulo - SP
- Permanente
- Período integral
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.About the team:
Client Success team plays a pivotal role in supporting business unit in sales enablement and ad operations processes and execution. Also, the team plays an instrumental role of unlocking revenue through white-glove projects to address client's needs. The team is focused on 3 main pillars that consists in Solution Selling, Sales Enablement and Ad Operations.Responsibilities:
We are looking for a Project Manager who will be focused on ensuring the Performance team operations are well-run, empowering the team to deliver on its goals and stay connected with its cross-functional partners, internal/external agencies, and regional teams. The Performance team works closely with Retail, Travel, E-Commerce, App and other industries as well.This role key deliverables include:
- Operational excellence for the Performance team
- Strong strategic partnership with internal/external agencies, cross-functional partners, clients and regional teams
- Support the Performance team on marketing campaigns, creative review, localization, special projects and support complex, cross-team projects
- Manage and communicate timelines with cross-functional partners and internal/external agencies
- Lead project management and creative review for all marketing campaigns across all product teams
- Build out new systems, tools and processes to support team operations and create efficiencies and transparency in goal tracking, campaign/project tracking, project go-to-market/roll-out, feedback mechanisms, cross-functional collaboration, budget tracking, cross-functional alignment, communications and other team processes
- Deliver ongoing team reports and progress updates on Performance Team KPIs and projects
- Facilitate partnership between team, internal/external agencies, clients, and regional and cross-functional partners
- Participate in meetings, support in follow up communications, report on next steps
- Partner with teams to track, uncover and highlight opportunities and challenges for the group
- Glean insights from data, and use that data to make recommendations and inform future plans and initiativesQualifications:Minimum qualifications
- Background in business skills, management, budgeting and analysis;
- Experience working within a global organization, internal design teams, external agencies and with cross-functional partners;
- Excellent communicator and comfortable managing multiple tasks;
- Ability to work independently and as a team across different departments;
- Impeccable attention to detail, time management and organizational skills;
- English proficiency;
- Experience in client facing roles;Preferred qualifications
- Experience in a start-up or media/advertising world is a plus.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2