Job Description Detailed Responsibilities Be in charge of making every designer successful, and every client gets the best experience This role thrives on sales & revenue targets - you will lead the team's effort to achieve the sales target Prospect relentlessly to build pipeline and build strong relationships with prospects Own the experience we give every prospective customer from the first time they interact with us Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement Design Output- - NPS / Net Promoter Score - This score indicates our promise to the customer. - You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale) - Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met People / Team Management - Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team Job Requirement What are we looking for Graduate / Postgraduate Excellent verbal and written communications skills Strong listening and presentation skills Exposure to have built teams is an advantage Ability to multitask, prioritize, and manage time effectively The work location will be a showroom Saturdays & Sundays will be working Mondays will be weekly off
