Reservations Coordinator - The Prisoner Wine Company
Constellation Brands
- Saint Helena, CA
- Permanent
- Full-time
- Serve as a primary reservation’s agent for The Prisoner Wine Company Visitor Center & Events. Assist with testing and implementation of reservations software for the management of all consumer visits as well as the integration of trade Hospitality and Retail visitation calendars within the system.
- Attend regular team meetings to troubleshoot software and propose solutions when needed.
- Ensure that all problems are resolved to the customer’s satisfaction.
- Refer guest issues to management as appropriate.
- Process customer purchases using POS register or tablet to complete sales.
- Manage online bookings, troubleshoots reservation conflicts, send email confirmations, and track and process online guest payments.
- Interact with the internal Trade Reservations team, maintaining current knowledge of CBI internal sales
- Payment protocol for all Trade Hospitality events and guest visitations.
- Answer reservations phone line and assist guests with tasting and program reservations and other requests for information
- Execute daily reporting on guest visitation and financials as required.
- Support guest data capture as requested.
- Assist guests with transporting purchases to their vehicle or arrange for shipment or delivery.
- Assist management with winery event sales by booking and coordinating events and processing payments.
- Act as a guest resource, providing knowledge about our wines, winery, history, and property in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation for our wines.
- As requested by the DTC Manager, assist in training and orientation for new and/or on-call temporary staff.
- Serve as a partner to TL staff, delivering wine club sign-ups, revenue, and operating profit to plan.
- Maintain a current knowledge base regarding the winery, viticulture, enology, and wine and food pairing by participating in educational training, seminars, and tastings within the Winery and through outside sources.
- Act in accordance with all PCI compliance standards regarding customer data and security.
- Act in accordance with CBI sustainability policies and practices which are economically viable, socially acceptable, and environmentally sound. This is done by supporting programs at each location for conservation, energy efficiency, and recycling, which are critical for our operations to achieve tangible environmental results.
- Follow safe operating procedures, and support safety programs and policies to safeguard personal safety company property, and environmental and team member’s safety.
- All other duties as assigned.
- Excellent verbal and written communication skills, with a genuine desire to help customers in a friendly, courteous, and professional manner. Ability to work under pressure and on tight deadlines and to multi-task effectively. Polished phone and email skills.
- Pleasant and courteous manner, even when hurried or in high energy conversations.
- Strong team-oriented work ethic
- Knowledge of wines, the wine industry, and Napa Valley/Wine Country attractions
- 1-3 years of experience in a high-volume, luxury retail, restaurant, or hospitality environment
- Proficient with PC software including Microsoft Word and Excel
- Prior knowledge of Tock or Triple Seat software helpful
- Intermediate math skills
- Foreign language skills are a definite plus.
- 1-3 years of college or equivalent higher education
- Must be able to work extended hours including evenings, weekends, and holidays.
- Must be able to work a flexible/rotating schedule as needed.
- Must be able sit and/or stand for long periods of time, and work on a computer for extended periods
- Must be able to work both inside and outside in varied weather conditions.
- Ability to lift up to 55 lbs., with assistance if necessary
- Must have a valid driver’s license.
- Must be at least 21 years of age.