Developer - ServiceNow ITOM
Westpac
- Sydney, NSW
- Permanent
- Full-time
- Work in an Agile or Scrum software development environment
- Work within the SAFE framework as part of a Release Train
- Work with BA's, Scrum masters and tech leads to refine backlog stories and provide technical input regarding ServiceNow configuration, best practice and platform features
- Document detailed designs and estimations
- Use your technical skills to develop the solution and provide peer support and guidance
- Contribute to the efficient operation of the squad and overall release train.
- 2+ years of experience in ServiceNow engineering.
- Proficiency in ServiceNow ITSM configuration, customization, and administration including Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs.
- Extensive functional knowledge of ServiceNow modules like ITSM, ITOM, CMDB, Report/Performance Analytics, and Service Catalog/Portal.
- Experience in project delivery.
- Possession of ServiceNow CSA and CAD certifications.
- Good understanding of ITSM processes and ITIL, preferably with ITIL v4 certification.
- Familiarity with HTTP, REST, and API design best practices.
- Understanding of event-driven architectures and asynchronous programming concepts.
- Knowledge of modern web design (CSS, HTML), JavaScript, and Angular.
- Proficiency in programming languages such as C, C++, Java, Python, or .NET (desirable).