Supervisor, Enterprise Support
Infoblox
- Thiruvananthapuram, Kerala
- Rs. 4,01,000 per year
- Permanent
- Full-time
- Solve issues and participate in on-call support, ensuring the availability and performance of the Infoblox cloud environment
- Work closely with various groups within Operations to drive efficiencies, including authoring of runbooks and key alert metrics, and overall health and stability of monitoring
- Represent the DDI in meetings/process changes and make recommendations on new procedures and processes
- Work with your peers across the organization to handle related or dependent release activities
- Supervise all DDI engineers and ensure all duties and tasks are being performed expertly and effectively during each shift
- Mentor and coach new team members
- Provide incident commander responsibilities, contribute to the post-incident review, and follow through with action plans
- 3-5 years in hands-on team lead
- Basic understanding of Cloud-native architecture, Kubernetes, CI/CD tools
- Basic understanding of Cloud monitoring and hands-on experience with monitoring tools like NewRelic, Sysdig, and Thousand eyes
- Experience in systems administration or technical operations
- Hands-on experience maintaining and troubleshooting Linux/UNIX servers in a production environment
- Exceptional collaboration, social, and interpersonal skills
- Ability to remain calm and collected in stressful situations, such as a major service outage
- Ability to identify opportunities for improvement and drive those plans to completion
- Comfort working in a dynamic environment with a highly technical team
- Demonstrated attention to detail, follow-through, and ability to prioritize quickly
- Understand the current Infoblox SaaS infrastructure (cloud-native)
- Be aware of the monitoring tools and the significance of each monitor
- Follow the incident management process
- Start leading incidents based on what you've learned and the processes that are in place
- Be a role model on the team and help to develop the talent
- Be the expert on our SaaS solutions