Intermediate Software Developer

• Analyse business requirements and improvements in processes with stakeholders.
• Identify opportunities for process improvement and innovation.
• Customize products to meet the specific needs and preferences, to ensure optimal functionality and user experience.
• Develop and maintain documentation, including user guides, training materials, and product specifications, to support product configuration and usage.
• Participate in testing and quality assurance.
• Provide ongoing support and troubleshooting for product configurations.
• Work closely with cross-functional teams, including developers, business analysts, and project managers - a team player.
• Stay on top of industry trends and best practices in business analysis and product configuration, continuously looking for opportunities for professional growth and development.

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• 3 to 5 years of experience in software development or programming, with proficiency in languages such as Java, C#, or JavaScript.
• Strong analytical and problem-solving skills, with the ability to effectively gather and interpret business requirements.
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical stakeholders.
• Experience with product configuration or customization, particularly in a ITSM Software e.g. ServiceNow, FreshDesk, is a plus.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Eagerness to learn and adapt to new technologies and methodologies, with a proactive and self-motivated attitude.

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