Level II Lead Technician
TeamLogic IT, Carmel, IN
- Indianapolis, IN
- $50,000-75,000 per year
- Permanent
- Full-time
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup of desktops, servers, and other equipment.
- Prioritize incidents and service requests according to defined processes to meet SLAs.
- Use remote tools and resources to aid in resolving support requests.
- Perform hands-on fixes when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as necessary.
- Installing and configuring hardware and software components on client networks.
- Maintain cybersecurity software and tools on client systems.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Support Azure cloud environments.
- Perform proactive maintenance on client networks.
- Follow our Customer Service Program to deliver consistent and high quality support.
- Ensuring internal security standards are met.
- Some network and server solution design and architecture.
- Achieving and maintaining certifications – always learning.
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Experience with desktop and server operating systems including Windows 11, Windows 10, Server 2016, Server 2019, Server 2022, and Mac OS.
- Experience with Azure cloud, Hyper-V, VDI