Service Account Manager, Specialist
Vestas
- Portland, OR
- Permanent
- Full-time
- Bachelor's degree in technical sales, account management, sales engineering, or a customer service or support-related field is required.
- A Master's degree in business management, technical sales, or an equivalent discipline is valued.
- Minimum 5 years of experience in technical sales, account management, or customer service or support within a technical context
- Experience in operations management will also be considered.
- Preferred experience in renewable power generation.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams, Sharepoint, Power BI).
- Software Familiarity:
- Experience working with enterprise resource programs (ERP) and customer relationship management (CRM) software similar to SAP and Salesforce is valued.
- Ability to travel at least 25% for in-person customer engagements across various North American cities, with quarterly visits to Portland HQ.
- CRM Task Management: Employ issue and case management methodologies, along with platforms like Salesforce, SharePoint, JIRA, or similar applications, to handle Customer Relationship Management (CRM) activities effectively.
- Negotiation and Communication: Negotiate, develop, and deliver official letters, notices, and commercial settlements to customers. Facilitate understanding of complex contracts, legal documents, and technical/regulatory materials associated with each account.
- Data Accuracy and Oversight: Oversee Customer account Master Data to ensure accuracy across all processes and systems. Oversee client information accessibility and furnish assistance for digital customer engagement platforms.
- Compliance and Feedback: Facilitate customer compliance and audit requests, including regulatory, ESG, CSR, ethics, and diversity matters. Analyze Net Promoter Score (NPS) surveys and other feedback sources to develop actionable responses.
- P&L Responsibilities: Participate in account Profit & Loss (P&L) activities related to financial settlements, bad debt, bonus/LD calculations, cost avoidance, legal claims, and warranty issues.
- Effective Communication and Soft Skills: Communicate and negotiate corporate-level business proficiently in English. Deploy soft skills and social tact during key customer engagements, such as trade shows, conferences, and business reviews.
- Great benefits coverage that includes dental and vision
- Generous Paid Time Off policies
- 401(k) plan
- Tuition assistance
- Highly developed Training Program
- Global bonus program
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-processDEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.
With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our to receive notifications on new and relevant postings.