CONSTRUCTION SPECIALTIES, INC.Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan. If you want to work in an inspiring atmosphere and collaborate with customers and colleagues to solve challenges, we're the right place for you. CS: People. Buildings. Better.SCOPE OF POSITION:Responsible for providing excellent customer service and maintaining strong professional relationships with customers. Act as the primary point of contact regarding any post order question or concern and delegate required tasks as applicable to internal team members. Coordinate with internal team members as applicable to obtain answers and confirm all tasks are completed in a timely manner. Works with the outside/inside sales team during the onboarding process to understand all the needs for the account and ensure we have successful communication on going. Complete related records, reports, and documentation as determined by the Department Manager.ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, including but not necessarily limited to the following:Provides after-sales support. Acknowledges customers’ orders, advises customer on order changes, order status, prices, etc. Follows up on orders and addresses any on-going customer needs, concerns or complaints requiring product replacements or adjustments.Review all orders and/or requests to ensure all information is accurate and complete before delegating to estimating, order entry, or account specialist for processing.Provide excellent and pro-active communication with customers and internal team members regarding order status and/or any changes.Act as the liaison between sales, account specialist, and order entry to be the single point of contact for the customer.Coordinate with internal team members as applicable for no charges, RMA’s, credits, or other tasks to meet customer needs and maintain single point of contact for customer to relay necessary information.Receive and respond to concerns regarding order status.Achieve and maintains rapport with customers.Follow up on inquiries for order status information. Works closely with internal team members regarding deliveries and scheduled shipments. Maintains close liaison with other departments to carry order through completion.Handle the needs of Representatives, customers, and CS personnel for assigned area(s).Work with customers to offer alternatives as necessary to meet customer needs.Assist in reviewing inventory controls and levels to conform to budgets and forecasts.Communicate on orders, order changes, cancellations, material shortages or other conditions that may impact meeting required ship date.Maintain contacts with sales representatives and customers to follow up on sample requests.
Delegates requests for information, complaints or service of a technical nature to the Tech Support department for analysis or disposition.
QualificationsKNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION: (Minimum Education and/or Experience required)Associates degree or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.Ability to maintain effective interpersonal relationships with internal and external customers.Must be able to build positive working relationships.Ability to excel in team environment.Excellent written/oral communication skillsStrong computer literacyStrong organizational skillsAbility to aggressively pursue logistics problems and gain commitment while maintaining a positive company image.Excellent follow-up skills.Demonstrated ability to initiate action when confronted with a problem.Must have high stress tolerance levels.SUPERVISORY RESPONSIBILITIES:
