User Support Specialist
Lincoln County
- Lincoln County, OR
- $25.14-26.67 per hour
- Permanent
- Full-time
- In conjunction with Systems Administrator and Computer Services Technician, tests and installs hardware and software.
- Perform upgrades to PC workstation hardware and software.
- Train on use of software.
- Train on general computer use.
- Work with other staff to backup and secure AIX systems.
- Develop documentation.
- Develop end user documentation and help files.
- Purchase and invoice computer related equipment.
- Considerable knowledge of Windows-based operating systems and applications.
- Troubleshooting and resolving computer hardware and software problems.
- Maintain accuracy and close attention to detail.
- Physical capability to handle high mobility demands and complex personal interactions, and to be mobile with respect to servicing equipment.
- Coordinate diverse activities.
- Gather and organize data.
- Maintain confidentiality.
- Make formal presentations and provide training to individuals and groups.
- Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will best understand.
- Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).
- Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.
- Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follows instructions, policies, and procedures. Meet productivity standards, deadlines, and work schedules.
- Physical Ability: Tasks involve the ability to exert moderate physical effort in light to moderate work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate to heavy weight (20-75 pounds).
- Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.
- Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.