Solutions Engineer PT East
Buckman Laboratories
- Memphis, TN
- Permanent
- Full-time
- English
- 50% - 75%
- Execute trials on-site and provide critical coverage required to make the trials successful
- Participate in the development of solutions to improve the performance of the customer's processes
- Must be seen as and serve as a trusted advisor/SME and assist in the upskilling of frontline sales
- Deliver distinctive technical expertise on complex, out-of-the-ordinary challenges & critical applications to mitigate attrition risk
- Maintain expert knowledge of Buckman's product portfolio, including new products coming out of the R&D pipeline
- Splits time between running trials and bringing expertise to existing accounts (including attrition prevention)
- Support health checks with the customers
- Works Safely
- Trial conversion rate
- Trial duration & costs compared to plan
- Attrition rate
- Revenue, GP, and MPC (absolute & YoY growth)
- Utilization of sales tools (Dynamics, Ackumen) - solutions engineer is responsible for trial data integrity
- Job Competencies - Results Leadership:
- Focus on Results - Consistently achieving results, even under tough circumstances.
- Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals.
- Ensures Accountability - Holding self and others accountable to meet commitments.
- Job Competencies - People Leadership:
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Job Competencies - Thought Leadership:
- Decision Quality - Making good and timely decisions that keep the organization moving forward.
- Possibility Thinking - Creating new and better ways for the organization to be successful.
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Technical Job Knowledge - Applying specialized, technical job knowledge that is needed to perform the job successfully.
- Job Competencies - Self:
- Manages Ambiguity- Operating effectively, even when things are not certain or the way forward is not clear.
- Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Bachelor's degree (BA/BS) from four-year college or university
- Pulp & Paper, Chemical Engineering, Chemistry, or Biology. Pulp & Paper Degree preferred.
- 5 years + proven sales record and or years related experience and/or training
- Demonstrated experience in problem solving, using multiple analytical procedures to identify, characterize
- Successful selling record in chemical sales desired
- Demonstrated understanding of business/finance and terminology desirable.
- Demonstrated effective verbal and written communication , including demonstrated ability to make clear,
- 10 years + proven sales track record
- 10 years + of chemical or pulp and paper industry experience.
- Solid understanding of smart digital solutions and can identify customer opportunities.
- Demonstrated understanding of business/finance and terminology desirable.
- Experience in Six SIGMA and Lean are a plus