Private Dining Dispatcher
Omni Hotels & Resorts
- San Antonio, TX
- Permanent
- Full-time
- Must follow all MOS or Forbes standards
- Responsible for answering the phone within three rings
- Take orders for guests and using last names at least three times during interaction
- Knowledge on ways to upsell/suggestive sell
- Inform the guest about specials in restaurant
- Give the approximate time of delivery for the order
- Prepare payment of checks
- Knowledge of food menu and wine list and daily specials
- Know and adhere to al liability laws
- Print and distribute hotel reports
- Charge all amenities and coffee orders according to SOP
- Complete other duties assigned
- Attend all designated staff meetings and training sessions
- Assist server with set up and breakdown of trays when available
- Communicate amenity issues to manager/concierge when necessary
- Previous food and beverage experience in fine dining or hotel is preferred
- Room Service experience is preferred
- Must be able to work a flexible schedule including weekends and holidays
- TABC and Food Handler certifications are required
- Cash handling experience preferred