Assistant Branch Manager I
BancorpSouth
- El Dorado, AR
- Permanent
- Full-time
- Ensure a positive and professional environment within the workplace for teammates and customers.
- Assist the branch manager in all aspects of managing the branch including hiring, training, scheduling, and coaching team member performance.
- Assist the Branch Manager in all aspects of branch operations including all audit, security procedures, and sales and service initiatives.
- Maintain knowledge of all policies and procedures to make decisions in regard to check approvals and overrides in the absence of the manager.
- Represent the bank in business and community development activities, including prospecting and CRA, as requested by the branch manager.
- Proactively seek prospects through outreach and follow-up
- Lead teammates by example by offering exceptional customer service and coach the team to provide the same level of service.
- Handle customer complaints in a positive and professional manner in the absence of the manager.
- Participate in all sales initiatives and sales focuses and coach and encourage teammate participation.
- Maintain knowledge of and assist with all personal banker activities including but not limited to -
- Maintain a strong working knowledge of products and services.
- Engage customers and prospects through the use of questions and needs assessment to uncover needs.
- Open new deposit accounts and maintain existing deposit accounts while following all policies and procedures.
- Maintain knowledge of and assist with all teller duties including but not limited to:
- Process all teller transactions in an accurate and efficient manner.
- Perform audit functions, vault custodian functions, and ATM balancing as requested by the manager.
- Accept, process, and close consumer loan applications as requested by the branch manager.
- Good Written, verbal and supervisory skills.
- Excellent interpersonal and customer service skills.
- Bachelor's degree or equivalent work experience.
- Three to Five years of relevant experience.
- Minimum one to three years of supervisory experience preferred.
- Regular and reliable attendance.
- Works cooperatively with others.
High School