Fraud Prevention Manager, Full-Time, Hybrid Marlborough, MA
Digital Federal Credit Union
- Marlborough, MA
- Permanent
- Full-time
- Lead the continuous improvement charge- Identifying automation opportunities, policy and procedure enhancements that drive efficiency, identifying opportunities to optimize toolsets and workflows that reduce exposure of fraudulent and improve our ability to prevent fraud.
- Coach and develop Fraud leadership team to foster a high performing and engaged leadership culture. Guide the team in adapting to a transformative, champion of change mindset.
- Identify Fraud trends and have an awareness of baseline performance so we can better detect before we have an issue.
- Improving reporting capabilities to provide actionable insight into team performance, volume management, fraud by type trends, fraud loss and fraud avoidance.
- Define long term strategies to ensure that appropriate fraud detection, prevention and investigation tactics and solutions are in place to mitigate fraud losses without negative impact to member experience.
- Provide Director of Fraud and Chief Risk Officer with monthly and ad hoc management reports of fraud metrics and accomplishments. Independently evaluate and resolve problems and issues related to areas such as fraud mitigation, staff performance, workflow improvement, and member
- Work in conjunction with the Safety Officer to Investigate both internal and external crimes committed or attempted against the credit
- Collaborate effectively with control owning business lines and peers in other Risk Management departments (ERM, Legal/Compliance, Internal Audit, Information Security, etc.)
- Assure Fraud Team's compliance with all applicable laws and regulations. Work with Business areas to understand products and services and develop and implement controls and safeguards.
- Perform other job-related duties as assigned by Managers(s).
- Bachelor's Degree preferred; not required depending on
- Minimum of 5 years relevant Fraud prevention program experience in the financial services industry and a proven record of accomplishment of designing, implementing and administrating Fraud programs; credit union experience
- 3+ Years experience leading direct reports