Charge Nurse, Emergency Department, 7pm - 7:30am

• Plans, coordinates and directs the daily operations of a specific shift on a clinical unit.
• Supervises staff and facilitates communication with physicians and internal administrators to provide optimal patient and family-centered care.
• Is recognized as a change agent and routinely leads efforts to strengthen organizational systems that support the mission, vision, and values of the department.
• Adept at creative problem-solving, negotiating conflict, and collaborating with others. Demonstrates insight, judgment, and clinically sound risk-taking.
• Role models expert communication skills to colleagues through example. Demonstrates foresight regarding the impact of nursing care on patient outcomes based on intuition and experience.
• Is recognized as an expert clinician and a leader within their area of specialty.
• Completes employee conference, risk management and unit management reports within specified time frames.
• Identifies the need for revision and evaluates the effectiveness of operational forms.
• Provides and coordinates the resources needed within the unit to provide optimal patient outcomes.
• Role models time management skills through example.
• Ensures compliance and adherence with stated policies and procedures for the unit.
• Remains informed of innovative clinical trends through bench marking and evidence based practice.
• Functions as charge nurse.
• Role models delegation skills to colleagues and assist them in effective delegation utilizing the Synergy model for care.
• Considered an expert and is viewed as a formal leader.
• Mentors other Registered Nurses to the role and functions of Charge Nurse.
• Evaluates the use of resources and cost containment activities.
• Leads and coordinates team behavior between staff members and actively fosters the development of leadership skills in others.
• Exhibits desire to hear and understand another's point of view.
• Demonstrates and role models effective communication skills.
• Takes a leadership role in building and maintaining an environment which fosters open and candid communication.
• Serves as an arbitrator in resolution of conflicts between nursing staff.
• Takes appropriate action to correct unacceptable communication/behavior as needed. Takes appropriate action to counsel employees (i.e., verbal warnings for attendance & performance issues)
• Coordinates unit staffing to meet the needs of the department. Identifies one managerial problem and initiates test of change.
• Actively participates in preparation of regulatory agency reviews.
• Assists in administrative activities such as budget planning, identifying means of cost containment, coordinating unit staffing schedules, and ensuring communication regarding areas of concern to the Unit Director.
• Provides direction and guidance to less experienced staff concerning policies, scheduling, assignments, organizational skills and daily operations.
• Evaluates the impact of policies on daily operations. Supports administrative decisions and facilitates daily operational issues with the staff.
• Challenges and shapes systems on the unit and hospital wide to achieve best possible outcomes.
• Aware of and supports units and colleagues needs through supportive and non-judgmental behaviors. Actively empowers and advocates for nurses. Implements innovative approaches to meet the needs of patients and families.
• Identifies, recognizes and responds to the needs of unit staff to ensure that staff has the resources and tools available to meet patient and family needs.
• Takes appropriate action to address customer concerns and complaints (i.e., appropriate follow-up with Unit Director and risk management). Addresses escalated patient issues and refers issues to Unit Director or Patient Advocate when unable to resolve. Monitors issues and their resolution.
• Identifies, initiates, and collaborates to provide needed educational programs.
• Develops management/ leadership focused in-service (e.g., time management, team building, conflict resolution, budget, leadership activities).
• Demonstrates current evidence-based practice and disseminates information.
• Ensures compliance with educational requirements through scheduling, planning, and support.
• Questions management practice as it relates to research.
• Completes performance reviews with Unit Director input as appropriate.
• Incorporates Synergy model for care in nurse/patient assignments.
• Must meet all Clinical Nurse I Employee Commitments.
• Achieves points and contact hours as defined in the PLAN (clinical lattice) point system to maintain position.

• Minimum of Bachelor's degree in Nursing.
• Two years experience as an RN with a minimum of two years of experience in the area of concentration.
• Must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.
• Certification preferred.
• BLS required and ACLS may be required in designated departments.
• If promoted internally or hired externally, the incumbent must complete UCN/SNM criteria requirements within nine months of promotion or hire, including completion of Enhancing your Communication HLC#6488, completion of formal preceptor training workshop and enrollment in LEAP course.

Emory Healthcare