Dual Director of Sales | TownePlace Suites & Residence Inn, Minneapolis
CSM Corporation
- Loop, TX Minneapolis, MN
- Permanent
- Full-time
- Develops, implements, and maintains a comprehensive business plan that defines hotel sales objectives and supports financial goals.
- Accountable for aggressively pursuing business revenue goals and achieving established Personal Performance Expectations for self and team.
- Responsible for soliciting transient, group, and extended stay group demand generators to capitalize on revenue opportunities.
- Proactively positions and markets the hotel by effective revenue/yield management to achieve maximum hotel profit.
- Uses expertise to advise and implement changes to sales and marketing efforts based on sales and guest comments.
- Responsible for management of sales, and marketing and catering (if applicable) expenses to maximize hotel profitability, and increase return on investment.
- Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Follows CSM procurement guidelines and applies good business judgment.
- Responsible for preparation and management of the department budget.
- Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
- Responsible for interviewing, hiring, coaching, discipline and development of sales employees.
- Evaluates staff performance and takes appropriate corrective action as needed to hold sales employees accountable.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Accountable for guest satisfaction by developing and maintaining long-term, value-based client relationships.
- Ensures effective communication of client needs from sales to appropriate operational departments.
- Resolves complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
- Works side by side with sales staff to train and model appropriate guest service standards.
- Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data.
- Ensures integrity of sales data by documenting information in Delphi on a daily basis.
- Utilizes sales tools, and other market intelligence, i.e. Holeligence ® and STR® to drive business.
- Responsible for ongoing training of all sales employees and ensuring training records are maintained.
- Analyzes quality issues, identifies training needs and ensures implementation to improve results.
- Utilizes available resources and adheres to CSM training policies.
- Ensures all CSM, brand, and department specific training requirements are met.
- Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations.
- Follows all CSM procedures for guest/employee incidents.
- Responsible for effective self/workload management.
- Demonstrates clear written and verbal communication skills.
- Promotes collaboration and positive, professional work environment.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Adheres to all CSM Standard Operating Procedures.