Medical Assistant / 24 hr / Day / BWH Mobile Service Line

Mass General Brigham

  • Boston, MA
  • Permanent
  • Part-time
  • 20 days ago
General Summary/ Overview StatementThe Medical Assistant (MA) is an integral member of the mobile health team that is dedicated to increasing access to quality healthcare for vulnerable communities in the greater Boston area.Mobile health services are specialized by “clinic” and include COVID-19 testing and vaccination, hypertension screening/treatment, and substance use disorder screening/treatment.Under the direction of the Clinical Lead (NP) or other provider, the Medical Assistant is responsible for assisting physicians, nurse practitioners, and/or nurses with evaluation, management, and treatment of patients who seek care at one of the mobile clinics. His/her primary roles are to register patients in the electronic medical record system; to assure efficient patient flow; to assist providers within the scope of the MA skill set; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.This is a hybrid role and she/he will be required to work both in-person and remotely. Some mobile clinics are scheduled during the evening and on weekends to provide greater access for community members who work during the day.Principal Duties and Responsibilities:Assists mobile team with the set-up and take-down of the mobile clinic siteAssists Operations Manager with patient flow; greets arriving patients and directs to appropriate location as neededWelcomes patient and registers/updates registration in EPICPrepares patient for examination:Checks patient’s identification using two identifiersDocuments chief complaint and symptom(s) in the medical recordDocuments interval medical and family history in the medical recordReviews current medication list and prescriptions that need to be renewedDocuments all drugs and other allergiesReviews record for immunization and other health monitoring needsObtains age-appropriate vital signs and other measurements appropriate to visitInstructs patient in how to prepare for the physician or nurse practitioner (assisting as necessary)Anticipates / sets up special equipment and/or supplies needed for the visitAlerts the physician or nurse practitioner when patient is ready and communicates pertinent clinical informationAssists patient through check-out process when visit is completeCleans and prepares area for next patientResponds to needs to expedite visits and keep on scheduleAssists the Provider and/or Nursing staff with patient care during the visit:Adheres to hand hygiene and standard precaution guidelines, employing additional precautions as appropriateCollects specimens and performs CLIA-waived tests during according to protocol, including:Blood (phlebotomy)SputumFinger sticksRapid strep or COVID-19 testingThroat culturesAssists provider and/or nursing staff with patient examination, procedures, and treatments as directedPerforms other tests, procedures, and treatments as directed including:Visual acuitySimple dry, sterile dressingElectrocardiograms, office spirometry, peak flow, administration of nebulizer treatmentImmunizations and administration of other medications as ordered by the providerPatient educationDocuments testing / results per protocols; uses appropriate flow sheets and screening forms for chronic disease managementAssists the Provider and Nursing staff with work outside the visitPerforms designated tasks related to tracking test results; may communicate normal test results to patients as directed by a provider or nursePerforms initial response telephone screening following protocols provided by the practiceFaxes, mails, or telephones in prescription renewals as directed by the prescribing provider and under the supervision of the prescriber or a nurseMaintains neat, clean, and safe exam rooms and treatment areasAssures patient care areas are neat, clean, professional-lookingAssures exam and treatment areas are properly stocked, equipped, and securedAssures all equipment is in good working orderCleans exam rooms and equipment after each patient use per protocolAdheres to Human Resource policies with respect to attendance and dress codePromotes customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needsRecognizes and respects cultural diversityAdapts communication to the patient’s understandingEmploys professional telephone and interpersonal techniquesFunctions as an integral part of the mobile health care teamInteracts in a professional, cooperative way with other staffAccepts and delegates responsibilities in a positive mannerIs a team player and offers help to others in the practice when not busyBefore taking breaks / lunch makes sure adequate coverage is available and gives hand-off communication to covering personnelEngages in constructive problem solving with others in the practice as problems ariseAttends and participates in practice staff meetingsPerforms other tasks (when not “in the field”) as delegated by Operations ManagerWorking ConditionsThis position entails a significant amount of time in a mobile/community environment. While much of the work may take place on the mobile clinic (van) there are duties performed outside and adjacent to the mobile clinic. It will be necessary to dress for varying weather conditions as needed. The position requires the ability to commute to and from site locations and also work remotely as required.QualificationsQualifications
  • High school diploma or GED required. Some college or Associate’s Degree preferred. Bachelor’s Degree preferred
  • Certificate preferred
  • Graduate of an accredited Medical Assistant Certificate Program preferred
  • Experience in healthcare preferred
Skills/ Abilities/ Competencies RequiredTechnical Skills/Competencies Required:
  • Clinical Skills: Knowledge of practice operations and standards. Beginning to intermediate knowledge and use of medical terminology. Ability to accurately perform vital signs and obtain pertinent health information including but not limited to: temperature, pulse, respirations, blood pressure, height, and weight. Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations. Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting.
  • Communication Skills: Demonstrates effective oral and written communication skills in English. Communicates in a professional, courteous, clear and concise manner. Facilitates therapeutic relationships between patients, families and other members of the health care team.
  • Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note, documentation of patient information) and to take complete and accurate messages.
  • Phone Skills: Ability to telephonically support the practice by answering and screening calls, offering information within scope of practice to facilitate communication.
  • Organization Skills: Ability to manage work processes in a neat and systematic way. Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows.
  • Technology Skills: Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment.. Ability to type accurately and enter data at an intermediate level. Ability to become proficient in using the EHR and other appropriate applications. Ability to utilize hand-held technology and download related data to the electronic health record.
  • Ability to document all patient communications and clinical treatments accurately
  • Educates the patient within the scope of practice and as directed by supervising provider in health maintenance, disease prevention, disease management and compliance with treatment plan.
Hospital Wide ResponsibilitiesWorks within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners: follow safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners; as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Mass General Brigham