Services Coordinator I
MidPen Housing
- Daly City, CA
- $23.00-27.00 per hour
- Permanent
- Full-time
- Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
- Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
- Prepares and submits all necessary program documentation as required by MidPen and external agencies
- Assists in and/or provide crisis intervention in situations of low to moderate complexity and provide appropriate follow-up (including but not limited to child abuse or adult abuse reporting)
- Implements mandated reporting policies and procedures
- Familiar with Services' partnership goals and selection criteria; engages with property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
- Collaborates well with local community agencies in proximity to assigned property
- Monitors provision of services provided by partners at assigned property
- Supports property-level needs assessments and associated follow-up (e.g., community meetings)
- Participates in development of property plans and is responsive to resident needs
- Communicates and executes actions based on needs assessment
- Offer exemplary customer service and responsiveness to residents
- Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
- Ensure timely property-level reporting, consistent with Services' policies, procedures, and trainings
- Participate in staff and team meetings, trainings, group outings and other site sponsored events
- Apprise direct supervisor of activities and incidents in a timely manner
- Cultivate collaborative relationships with Property Management peers and colleagues at the property level
- Performs other duties as assigned
- High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred
- Minimum of one (1) year experience working in any of the following related areas preferred:
- Families, adults, and youth in a diverse population
- Youth (5-12 age range) in a classroom or after school setting
- Older adults/elderly support and service
- Experience supporting program and service implementation and coordination
- Experience collaborating with local service providers preferred
- Demonstrated customer service orientation and strong relationship-building skills
- Solid judgment, discretion, and problem-solving skills when working with families and students
- Desire to work with high needs and untapped populations
- Strong attention to detail and organizational skills and demonstrated ability to work independently
- Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordingly
- Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor
- Satisfactorily pass required background check
- Must possess a valid California Driver's License, proof of current auto insurance, and reliable transportation
- Constantly perform desk-based computer tasks, frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
- Rarely twist/bend/stoop/squat, kneel/crawl
- Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required
- Ability to travel between properties