Customer Care Supervisor, Capability Center Operations
Assurant
- Buenos Aires
- Permanente
- Tiempo completo
- Responsible for leading a teamwork of 15 to 30 people, monitoring KPIs, responsible for training, coaching, motivating and directing it while creating an environment which encourages commitment, increased productivity and superior quality.
- Participates in regularly scheduled conference calls with clients designed to obtain feedback on the performance of the team, and to provide an opportunity to implement any necessary procedural changes.
- Partners with the manager on process improvements and workflow to ensure business objectives are met.
- Train, coach, engage teammembers while fostering teamwork and great work enviroment. Supervisors also discuss and help prioritize development needs aligned with business needs and their current role or future career interests, help identify on the job development opportunities, and provide ongoing feedback and coaching .