Front Desk Associate - $12-14 hour
Candlewood Suites
- Lexington, KY
- $12.00-14.00 per hour
- Permanent
- Full-time
- Review arrival lists to welcome guests
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to General Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
- Proven experience with Customer Service
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills