Insurance Relationship Consultant - Health & Benefits
ADP
- Florham Park, NJ
- Permanent
- Full-time
- Develop strong, positive relationships with clients by providing strategic support of their initiatives
- Build and enhance business partnerships by building trust with key client decision makers
- Maintain effective client relationships by ensuring product and service offerings are in line with client expectations
- Apply industry and practitioner knowledge to understand and support client business objectives
- Maximize client retention by working with clients and ADP management to resolve any issues that arise and are in our control
- Act as a liaison between client and ADP, collaborating with other ADP teams including Product Management, Implementation, Sales and more
- Conduct frequent proactive calls to ensure optimal performance is met along with periodic field reviews
- Mentor less experienced Relationship Managers
- Provide assistance related to reporting, evaluations, trend analysis, education and more
- Identify new service and product opportunities and coordinate with Sales
- Perform other related duties as assigned
- At least 5 years of experience in a professional services, implementation, client services, sales, human resources or payroll/finance environment
- Must have or receive Life / Health Insurance producers license within 30 days of employment. ADP will support successful candidates in the testing process.
- Bachelor's degree
- Strong client relationship and interpersonal skills
- Proven ability lead conversations with executive-level client contacts
- Proven ability to manage service recovery as needed
- Results-oriented, organized, and able to multi-task
- Deadline-oriented
- Excellent verbal and written communication and platform skills required
- An understanding of ADP's infrastructure, products and services
- Background in Human Resource Management
- A proven proficiency in managing client relationships