FMLA Client Implementation Expert

ComPsych

  • USA
  • Permanent
  • Full-time
  • 26 days ago
About ComPsychComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.Job SummaryWe are seeking an experienced Implementation Specialist to join our FMLA Account Services team. The Implementation Specialist will proactively maintain and build positive relationships with FMLASource accounts from the signing of the contract through the implementation of the account. This individual will utilize their relationship management skills to ensure that our services strengthen the overall customer experience. This individual reports directly to our FMLA Implementation Manager and works closely with the entire department.Primary Responsibilities
  • Implement FMLASource accounts that are newly transitioned from the sales team. The implementation process includes but is not limited to completing required documentation, setting specifications within proprietary database, developing an implementation plan, coordinating training, and building the account relationship
  • Establish and build strong working relationships between ComPsych team members and FMLASource team members
  • Act as the direct liaison between Human Resources professionals and FMLASource during the implementation process
  • Demonstrate a thorough understanding of the assigned accounts' FMLA policies and related benefits
  • Conduct external training to provide information and guidance on FMLA compliance to the customer during the implementation process
  • Develop a business and communication plan with Human Resources professionals to successfully promote FMLASource services
  • Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into FMLASource services
  • Other duties as assigned
Job Qualifications
  • Bachelor's degree required in Human Resources or related field
  • Account management experience in FMLA Administration, benefits, or human resources related services a plus
  • 1+ year of Project Management experience preferred
  • Bi-lingual English/Spanish a plus
  • Stable work history required
  • Travel as necessary to meet with new and existing customers(approximate travel required is less than 10%)
Benefits and Perks
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  • Competitive pay with annual increases
EEOComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych