Business Development Director, Outpatient Services

• Provide guidance and direction on the development and implementation of the marketing, community education, customer service and patient retention plans for designated clinics.
• Analyze facility progress toward census goals and objectives and assist directors in achieving their marketing goals.
• Provide training to directors and facility staff members on topics specific to customer service, 'front door' operations/ inquiry handling, account management and referral development; individual and group training sessions.
• Maintains HIPAA standards and regards all medical and healthcare information pertaining to patients and employees as confidential.
• Required travel up to 60% of the time to designated facilities to work with Treatment Center Directors through support and trainings by conference calls, video, onsite at the clinic or in small group sessions, to train and coach for referral development and program promotion.
• Collaborates with marketing team members, directors and operators to assess and verify accuracy of website content and for the clinics.
• Enhances professional growth and development of self and others through the development of business development trainings, census growth and the delivery of exceptional customer service.
• Develops and executes strategies to ensure service line success.
• Works collaboratively with the RVPs and RDOs to assist with development of strategic initiatives and solutions to improve operations and volume growth through differentiation and building market preference for the organization's OTP services.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including: interviewing, hiring, engaging, retaining and training employees, planning assigning and directing work; appraising performance, and problem resolution.
• Track, monitor and report on major competitor updates.
• Provides timely reports as requested.
• Works proactively and independently demonstrating initiative and problem-solving skills, consulting with stakeholders and seeking advice when appropriate for situations outside authority and expertise.
• Support Programs by providing training and support on how to effectively respond to referral leads.
• Comply with BayMark policies and procedures, Compliance Policy and Code of Ethics.
• Conduct all business activities in a professional and ethical manner.
• Interact with all staff in a positive and motivational fashion supporting the Company's mission.
• Regular attendance is to be maintained.
• Conduct other duties and projects as assigned.

• Bachelor's degree from an accredited college or university
• 5+ years successful experience in healthcare marketing and sales
• Ability to work independently, manage time, and budget effectively without close supervision.
• Must be a self-starter, creative, proactive, organized with strong interpersonal and communication skills; an inherent curiosity to ferret out opportunities and identify barriers.
• Proficient computer skills in Microsoft Office (Word, Excel, Outlook, and PowerPoint), Salesforce, e-mail marketing and the willingness to learn new programs as required.
• Ability to multi-task and handle large volume of detail work accurately and efficiently and meet deadlines
• Compliance with accepted professional standards and practices
• Satisfactory references from employers and/or professional peers
• Ability to handle stressful situations and interact with others.
• Must be present during working hours for in person or video meetings and access to a computer without violating company policy.
• Satisfactory references from employers and/or professional peers.
• Satisfactory drug screen and criminal background check

• Competitive salary
• Comprehensive benefits package, including medical, dental, vision and 401(K)
• Generous paid time off
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

BayMark Health Services