Client Billing Dispute Specialist

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

• Facilitate the process of client estimate disputes on submitted job files.
• Logging, tracking, and ensuring completion of all disputes to ensure responses are timely and in compliance with all applicable contracted timeframes, standard of drying requirements, and company policy is enforced.
• Review an Estimate based on carrier guidelines
• Manage efficient cycle times and quality of estimate reviews timely and in a fair manner.
• Examine documents for completeness, accuracy, and conformance to carrier guidelines
• Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating, homeowner residential, commercial. mitigation and construction.
• Comfortable working in a metrics driven claims environment.
• Strong analytical and mathematical ability.
• Exercise objective judgment and critical decision making to resolve issues
• Note and follow up on discrepancies in files
• Effectively communicate with Franchises and Clients via phone, email, and internal/external systems to accurately bring both parties to agreement on an invoice amount to be paid and the billing dispute closed in a timely manner.
• Escalating disputes to the appropriate professional for review to obtain completion and receive Franchise payment.
• Conduct thorough investigations of all information provided, by analyzing all the issues involved and obtaining responses and information from internal and external entities
• Work as an effective interface/liaison between internal and external customers
• Monitor daily and weekly pending reports and personal worklists, ensuring internal & contractual timeframes are met.
• Identify areas of potential improvement and provide feedback and recommendations to management on issue resolution, quality improvement, policies and procedures, cost saving opportunities, best practices, and performance issues.
• Back up Audit Team as needed
• Back up Customer Complaints as needed
• Perform other duties as assigned or required.
• Regular attendance is an essential function of the job.

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification (or ability to obtain within first year of employment)
• Analytics required
• Excellent attention to Detail required
• Ability to understand Department Policies, Procedures, and Processes required
• Organizing required
• Self-motivated critical thinker who can work independently to research and solve problems required
• Ability to multitask and quickly adapt to changing/conflicting priorities required
• Solution-Oriented Communication required
• Proficient use of Microsoft Office suite applications and other windows-based software applications preferred
• Strong communications skills, both oral and written required
• High School Diploma or equivalent required
• Must reside in the state of Tennessee for payroll purposes.

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