UK Customer Service (Chandigarh)

• 1 to 2 years of experience in a similar role.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Customer-focused mindset with a strong emphasis on customer satisfaction.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office.
• Experience with UK process and inbound calling is preferred.
• Knowledge of logistics and BPO industry is a plus.

• Handle customer service inquiries and provide support to clients.
• Respond to customer inquiries via phone calls.
• Assist customers in navigating the company's products or services.
• Resolve customer complaints or concerns with professionalism and empathy.
• Ensure timely and accurate documentation of customer interactions.
• Collaborate with cross-functional teams to address customer needs.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Adhere to company policies and procedures.
• Achieve performance targets and KPI's.
• No Sales/ No Targets.

Expertia AI Technologies