Order Management I - (B1)

Applied Materials

  • 新竹市
  • 長期
  • 全職
  • 12天前
Key ResponsibilitiesCreate under supervision quotations/opportunities in ERP system and provide to customer. Dealing with limited volumeCreate under supervision and maintain accurate Sales Orders in ERPEscalate customer requirements not being metHandle customer inquires via phone, e-mail, and faxFunctional Knowledge
  • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline
Business Expertise
  • Applies general knowledge of business developed through education or past experience
Leadership
  • No supervisory responsibilities; accountable for developing technical contribution
Problem Solving
  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
Impact
  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
Interpersonal Skills
  • Exchanges straightforward information, asks questions and checks for understanding
Key Responsibilities
  • Customer parts, return, repair, service requests interaction and processing
  • Quote, part# inquiry, problem parts, pricing issue follow up and update
  • Order management incl. book, bill, tracking, update, change and troubleshoot
  • Entitlement checks
  • Service dispatch
  • Part expedite, fulfillment and delivery coordination
  • Customer escalation follow up and update
  • Multi-regions support for the above scope
輪班說明:
  • 須彈性配合小夜班及四班二輪兩種班別
小夜班
  • 支付輪班津貼NTD 500 /天
  • 小夜班(下午一點至晚上十點)
四班二輪
  • 支付輪班津貼: 大夜班(每月NTD 15,000)，大日班(每月NTD 7,500)
  • 大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點)
  • 每一班表十二小時，實際工作時間十小時，休息兩小時
Requirement
  • 中日語輪班人員
  • Bachelor degree in International Business , business administration or foreign language
  • Willing to work 2 days on 2 days off
  • Personality with positive, proactive, detail-oriented, and responsible
  • Good Communication skill / Team player/ Delicate work skill
  • Excellent telephone communication skills
  • Good communication writing skills in English and Chinese
  • Business knowledge on Import and Export business and international trade business
  • Experience on service/sales order management, Inventory management or relevant
  • 日文檢定N1/ TOEIC 750分以上
QualificationsEducation: Associate's DegreeSkills:Certifications:Languages:Years of Experience: Up to 1 YearWork Experience:Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: NoRelocation Eligible: NoApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied Materials