Assistant Manager Donor Services

• Providing swift support to all frontline teams and Global Chapters in terms of donor communications.
• Effective and timely communication by ensuring that all proposals, MOU and CPRs are communicated with the donors on a timely basis.
• Ensure quality compliance for all reporting methods.
• Manage and action donor complaints/feedback to ensure donor satisfaction.
• Provide regular updates to all stakeholders regarding their projects.
• Initiate Land Survey after liaison with potential Land Donor.
• Ensuring timely sign-off processes from Senior Management to avoid delays in initiation of Projects.

• Monitoring the overall activity of all land and build/infrastructural projects.
• Maintaining and analyzing donor's data and developing reports based on the insights.
• Responsible for the database of all projects in the system.
• Tracking schedules and progress of project
• Review of Construction Progress Reports
• Maintaining the Build MIS

• Organize monthly cross-functional meetings to bring alignment among internal stakeholders on key issues, including a decision to initiate school build at a particular location.
• Monthly Dashboard update and circulation
• Manage expectation of all external and internal stakeholders through effective communication.

• Assisting with all ad hoc queries and requests received from Global Chapters/donors.
• Following up on various day to day issues both internally and externally via email, phone or letter.

• Strong communication skills, both written and oral (in English).
• Customer/Donor Management
• Excellent attention to detail
• Customer/Donor Management
• Proficient in MS Office & CRM database
• Knowledge of Project Management
• Hands on Knowledge of Power BI is an asset
• Basic mathematical and financial skills.
• Performance driven under work pressure.

The Citizens Foundation