Account Director - Loyalty Engagement
Epsilon
- Detroit, MI
- Permanent
- Full-time
- Direct and dedicated management of larger accounts
- Owns daily client communications and directs staff and other functional departments
- Supervises project briefs and writes creative briefs
- Works with Strategy & Analytics to help set strategic vision for the account
- Responsible for generation of SOWs and estimates as well as invoices and payment coordination
- Develop and manage client relationships
- Participate in client's marketing planning process
- Ensure service levels and tactics are keeping with strategic goals and that service levels are met
- Communicate reports, results, and proposals to client
- Formulate account specific service tactics, utilizing team orientation
- Manage the team's account service effort and increase efficiency of programs
- Owns the data processing process, including directing the internal production data teams as to specific campaign requirements
- Build team dynamic and chemistry across the day-to-day associates
- Team management including reviewing utilization rates, participating in the hiring and recruiting process, and developing employees for career progression
- Lead development of new creative; work with Creative department and ensure that creative is on target with existing plan
- Client leadership
- Selects, develops, and evaluates personnel ensuring efficient operation of the function
- Manages career paths by coaching and mentoring direct reports
- Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
- Provide technical leadership in the organization
- Provides direction to individual contributors
- Excellent understanding of the creative development process
- Extremely organized with a tremendous recall for day-to-day activities
- Excellent project management skills
- Excellent conceptual thinking
- Excellent communication skills, must communicate across internal teams and with clients
- Strong understanding of direct marketing
- Proven record of building long-term relationships
- Excellent strategic thinker
- Excellent workflow management
- Expert knowledge of methodologies and digital technologies
- Able to coordinate projects across functional teams
- Able to communicate effectively, upwards and downwards within the organizational structure
- Able to solve complex problems and issues
- Able to recognize and manage new business opportunities
- Minimum of 10 years' experience in a related field
- Significant leadership experience required
- Associate's or Bachelor's degree preferred
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility