Sr. Customer Feedback Data Analyst
Volt
- California
- $30.00-35.00 per hour
- Temporary
- Full-time
- Support and assist with implementation of Customer Experience programs that provide National, Regional and Retailer management with analysis in order to improve the customer experience and retailer performance.
- Conduct data analytics and advanced data discovery analysis to integrate with customer experience programs.
- Provide insights and recommendations to improve customer satisfaction on vehicle purchase and service experience.
- Partner with internal departments and external suppliers to create and execute above programs.
- Support department budget and manage supplier billings and agreements.
- Support CX programs as required, including CX incentives
- Align and collaborate with all Owner Experience colleagues across various scopes of projects and assignments.
- Provide insight from data across various scopes of projects and assignments.
- Work with research studies including questionnaires, sampling, control group testing, analyses, and reports.
- Monitor program effectiveness, deliverable status, ad hoc reports and analysis, etc.
- Analyze and report research data, identify trends, data insights and recommendations.
- Maintain databases of research study data. Conduct queries, data analysis and forecasting by integrating other Genesis databases.
- Assist National and Area staff to resolve program inquiries and maintain data quality/validity.
- Assist in the development and maintenance of customer experience data, SAS modeling and analytics.
- Working with IT groups, assist in designing, documenting, launching, and enhancing Systems and Operational Interfaces related to Customer Experience programs and websites.
- Excellent communication skills
- 2 – 3 years of data analyst skills, preferably in a customer service environment
- Advance MS Excel skills – pivot tables and v look ups
- Knowledge of SQL and Tableau preferred
- Complete Bachelors degree highly preferred
Job ID : 423029