Associate Manager
TGI Friday's
- Rockville Centre, NY
- Permanent
- Full-time
- Supervise operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality and cleanliness.
- Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.
- Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
- Observes Team Member performance in delivering the Friday's Guest experience, providing immediate feedback, coaching, development, and recognition.
- Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have.
- Leads motivational Alley Rallies ensuring that Team Members are engaged and informed regarding Fridays food, beverage, promotions, etc.
- Ensures great food is served to every Guest.
- Ensures ambiance of the restaurant is aligned with the Non-Negotiable Brand Standards (NNBS).
- Conducts food safety and line checks to ensure food and beverage standards are met and executed safely.
- Manages cash handling procedures: assigns bartender drawers and performs checkouts of W/W's and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards and credit card vouchers is obtained from Team Members, tip share is collected, and the proper amount of tips have been declared.
- Approve food and beverage comps or promotions and conducts root cause analysis on all comps negatively impacting the Guest experience to prevent further problems.
- Checks in deliveries from vendors; ensuring quality and proper billing.
- Prepare end of shift reports.
- Ensures a safe working and Guest environment to reduce the risk of injury and accidents. Assist with the completion of accident reports if a Guest or employee is injured.
- Ensures proper security procedures are adhered to, in order to protect Team Members, Guests and company assets, including security of beer walk-in, liquor room, store room freezer, back door, safe alarms and office.
- Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action.
- Conducts pre-screen interviews for hourly Team Member candidates using the FOH and BOH interview guides.
- Performs other duties and responsibilities as required or requested.
- Appropriate level of coaching & feedback with Team Members during a shift
- Recognition conducted with Team Members
- Prep required to run shift
- OTLE of Team Members based on Guest traffic
- Guest service decisions
- Execution of Nonnegotiable Brand Standards
- Safety and security of Guest, employees and company assets
- FOH and BOH Team Member hiring
- Team Member performance management
- Maintains a favorable working relationship with Team Members conducive to maximize employee morale, productivity, efficiency, and effectiveness
- Guest satisfaction scores meet/exceed company standards
- PPA of shifts supervised
- LBW Mix
- Food Waste
- Shift Sales
- Minimum 6 months experience as a Team Member (internal) or one year of external restaurant experience with a college degree (external)
- Certified coach (internal)
- Must be capable of performing all functions and meeting qualification standards for all FOH and BOH positions
- Ability to complete TGI Friday's Associate Manager Validation
- Must complete pre-hire assessment and pass background check
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs.
- Must be able to read and write English
- Must be able to hear well amongst loud background noise