Package Specialist: Salesforce Technical Operations
IBM
- Coimbatore, Tamil Nadu
- Permanent
- Full-time
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and Responsibilities
As a Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.
You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.Your primary responsibilities include:
- Providing application support
- Perform Application Monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops.
- Managing the incident lifecycle and owning the same until closure and satisfaction of originator.
- Documenting processes and monitoring application performance metrics
- Operate in a Shift model to provide 24x7 application support coverage - Provide deskside and on-call support.
- Perform user administration tasks like creation, deletion, modification, profile updates, password resets, etc. Keeping a record of configuration changes and scheduling application updates
- Managing code migration across environments to ensure continued and synchronized functionality.
- Implement platform upgrades and regression testing
- Ensure application performance to expected levels through proactive and preventive maintenance.Prepare and collate metrics of tasks, incidents and environment change actions performed.