Premier Customer Care Executive - German Market
CPM International
- Bratislava, Bratislavský kraj
- 19 000 - 19 001 € za rok
- Trvalý pracovný pomer
- Plný úväzok
We're Curious: Have a proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Have a strong teamwork ethic, contributing also to the team target/SLA even when the personal target has been achieved.Your day-to-day tasks:
- To assist customers and field engineers by diagnosing problems through effective troubleshooting and isolation.
- To identify the cause of hardware/software faults and provide a solution.
- To resolve over the phone, email or onsite via parts and engineer dispatch.
- To work with the Technical Account Management team to monitor and track issues to ensure speedy resolution.
- To advise and educate customers through a combination of experience and guideline documentation to ensure a solution to their technical issues.
- To provide input on recurring customer problems and share that information with other technical team members when relevant.
- Business fluent in English & German.
- Knowledge of Windows Operating Systems and MS Products.
- Effective communication skills at all levels - written and verbal.
- Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets).
- Ability to prioritize and manage daily workload effectively.
- Proactive attitude and willingness to learn.
- Solution-oriented approach.
- Experience within IT Services and Working with Field Service Providers is a plus.