Client Success Manager
Future Publishing
- New York City, NY
- $75,000-80,000 per year
- Permanent
- Full-time
- Lead execution of custom programs ranging from, but not limited to, custom branded content, custom videos, social activations, and high-impact ad units across all Future digital properties, including brands such as WhoWhatWear, PC Gamer, Marie Claire, TechRadar, and GuitarWorld.
- Facilitate obtaining all assets from clients for Campaign, including mapping any necessary tracking assets, and QA'ing through partnership with AdOps.
- Communicate and partner with internal teams (i.e. Sales, Marketing, Editorial, Design, Branded Content, Social, Legal) and third-party vendors to create custom content and ad products
- Lead both client and internal communication for all assigned programs
- Create and maintain internal and external timelines throughout the campaign life cycle
- Coordinate delivery of custom content elements in conjunction with display ad campaigns
- Ensure that campaigns launch on time, deliver exactly what was sold, and exceed all given benchmarks by optimizing when necessary
- Summarize, analyze and share results with clients throughout campaigns
- Oversee production budget in post-sale to stay within profitable margins
- Maintain expert understanding of our ad products and capabilities (i.e. audience extension, research, social strategy, new products, etc).
- Ensure all campaign detail aligns between the media plan, agency IO and our Order Management System, and maintain this alignment throughout the campaign lifecycle
- Monitor and optimize campaign metrics for delivery and KPIs; provide detailed reporting and recommendations to all internal and external teams
- Collaborate with Finance and Ad Operations as needed to close monthly billing
- Work with internal teams to produce weekly/final reporting as well as Wrap Reports
- Possess intimate knowledge of client(s) business/brand, competitive environment, industry trends, and their overall marketing plans/goals
- Understand marketplace dynamics and become industry expert
- Act as a Mentor for at least (1) new individual on the Client Success team during their first year, providing support and guidance as they onboard.
- 2-3+ years experience in project management/account management
- Familiarity with CRM and project management tools such as Salesforce, Asana
- Experience in post-sale digital campaign execution
- Experience working with native content creation
- Must be extremely detail oriented with exceptional organizational skills
- Excellent client service communication skills via email, presentation, etc.