Executives

• Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited
• Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks
• Enquiries from international customers relating to orders not received and order tracking and returns - multiple languages required including English, German, Mandarin and Arabic via calls, chats & emails.
• Admin ranging from adjusting customer accounts through to sending mass customer communications

EXL Service