Manager, Store Operations - Checkout & Omnichannel
JCPenney
- Plano, TX
- Permanent
- Full-time
- Develop and lead strategies focused on Customer Experience
- Creates and manages processes and procedures that support and improve checkout and/or jcp.com operations in-stores (order management, customer delivery & return transactions, return merchandise processing, enterprise fulfillment)
- Collects data through store feedback, analysis and other research techniques to support the development, implementation and evaluation of programs.
- Lead store processes and training documentation to drive execution
- Supports store leadership and associates to address store specific questions and issues
- Develops and executes communication materials delivered to stores and senior leaders
- Partners cross-functionally with Store Systems and Technology teams to define system enhancements for applications supporting operations
- Partners with other Store Operations team on development of in-store initiatives/projects that have an impact on the Checkout and/or Omnnichannel experience
- Stays abreast of industry trends and competitor practices to ensure our business practices are current
- Meets established performance standards for the role on a consistent basis, including simplifying store processes and execution
- Develops extensive knowledge of Checkout and Omnichannel functions, understands the impact on Stores and other business areas
- Approach projects with insatiable curiosity and growth mindset to achieve best in class results delivering an industry leading omnichannel customer experience
- Takes initiative in approaching assigned areas of responsibility and is flexible to quickly change and adapt by analyzing opportunities
- Ability to manage multiple timelines, priorities and expectations while executing within an agile project management environment
- Exceptional written and verbal communication skills with the ability to effectively communicate with various levels within the organization
- Store Expertise and a keen understanding of Store and Omnichannel Processes, preferred
- HS or equivalent experience, Bachelor's Degree preferred
- We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.